l89w Privacy Policy

Introduction

l89w is committed to safeguarding the privacy of all users who access our online casino and sports betting platform. This Privacy Policy sets out in detail the types of personal information we collect, the purposes for which we use that information, how we store and protect it, and the rights you have in relation to your data.

By registering an account with l89w or by continuing to use our services, you confirm that you have read, understood, and accepted the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform. We encourage all users — particularly those based in Dhaka, Chittagong, Sylhet, Khulna, and other cities across Bangladesh — to read this document carefully.

Information We Collect

We collect personal data only to the extent necessary to provide our services, comply with legal obligations, and improve the user experience. The categories of information we may collect include:

• Identity information: full name, date of birth, and government-issued ID details provided during account registration and verification.
• Contact information: email address, mobile phone number, and residential address, which may include your city or district within Bangladesh.
• Financial information: transaction records related to deposits and withdrawals via payment methods such as bKash, Nagad, Rocket, Upay, and bank transfers. We do not store full card details.
• Technical information: IP address, device type, browser version, operating system, and session logs collected automatically when you use our platform.
• Usage data: gaming activity, betting history, game preferences, and interaction logs that help us personalise your experience and ensure responsible gaming compliance.

How We Use Your Information

l89w processes personal data for clearly defined and legitimate purposes. We do not use your data in ways that are incompatible with the purposes described in this policy. The primary purposes for which we use your data are outlined below.

Service Delivery

• Creating and managing your player account, including verification processes required under applicable regulations.
• Processing deposits and withdrawals through your preferred Bangladesh payment methods, including bKash, Nagad, and Rocket.
• Providing access to our full range of games including cricket betting, live casino, slots, and crash games.
• Delivering customer support in English and Bengali, available 24/7 via our support email.

Legal and Compliance Obligations

• Verifying player age to ensure all users are 21 years or older, in compliance with responsible gaming requirements.
• Conducting KYC (Know Your Customer) checks to prevent fraud, money laundering, and other financial crimes.
• Maintaining records as required by applicable laws and regulations, and responding to lawful requests from regulatory authorities.

Cookies and Tracking Technologies

l89w uses cookies and similar tracking technologies to enhance your experience on our platform, remember your preferences, and analyse usage patterns. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential cookies: necessary for the platform to function correctly, including session management and security features. These cannot be disabled.
• Functional cookies: remember your preferences such as language settings, device type, and display preferences to personalise your visits.
• Analytics cookies: help us understand how users navigate our platform so we can improve performance and usability. The data collected is aggregated and anonymised.
• You can manage or block non-essential cookies through your browser settings. However, disabling essential cookies may affect your ability to use certain features of the platform.

Sharing Your Information

l89w does not sell your personal data to third parties. We may, however, share your information with trusted partners in strictly limited circumstances and only to the extent necessary. These circumstances include:

• Payment processors: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and banking partners. These processors operate under their own strict privacy and security standards.
• Game software providers: such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming, who require certain session and account data to deliver games.
• Identity verification services: third-party KYC providers used to verify player identity and age as required by our compliance obligations.
• Legal authorities: where we are required by law, court order, or regulatory request to disclose user information. We will only comply with requests that are lawfully made.
• Service providers: such as cloud hosting, analytics, and IT security vendors, who process data on our behalf under confidentiality agreements and are not permitted to use the data for their own purposes.

Data Security

We implement a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include SSL (Secure Socket Layer) encryption across all data transmissions, secure and access-controlled server environments, regular security audits and penetration testing, and staff training on data handling best practices.

While we take every reasonable precaution to protect your data, no system can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected users promptly in accordance with our legal obligations.

Data Retention

We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. The retention periods we apply vary depending on the category of data involved.

Account Data

Account and transaction records are retained for a minimum period following account closure to comply with anti-money laundering and fraud prevention regulations. Once this period has expired and there is no legal basis for further retention, data is securely deleted or anonymised.

Marketing Data

If you have consented to receive marketing communications, we will retain your contact details for this purpose until you withdraw your consent. You may withdraw consent at any time by contacting our support team or updating your account preferences.

Your Rights

As a user of the l89w platform, you have a number of rights in relation to the personal data we hold about you. These rights include the following:

• The right to be informed about how your personal data is used — which this Privacy Policy sets out in full.
• The right to access a copy of the personal data we hold about you, which you can request by contacting our support team.
• The right to rectification of inaccurate or incomplete personal data held about you.
• The right to erasure of your personal data in certain circumstances, subject to our legal obligations to retain records.

Children and Minors

l89w is strictly an adult platform. Our services are available exclusively to individuals aged 21 years and above. We do not knowingly collect any personal data from persons under the age of 21. If we become aware that a minor has provided us with personal data, we will take immediate steps to delete that information and close the associated account. Parents and guardians are encouraged to monitor online activity and ensure minors do not access gambling platforms.

Links to Third-Party Platforms

Our platform may reference or display content in association with third-party payment services and game providers. These third parties operate independently and maintain their own privacy policies. l89w is not responsible for the privacy practices of third-party entities. We recommend reviewing the privacy policies of:

• Mobile financial services you use for transactions (bKash, Nagad, Rocket, Upay).
• Game software providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming) whose platforms host games accessed through l89w.
• Any banking institutions used for direct bank transfer transactions, such as Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank.

Changes to This Privacy Policy

l89w reserves the right to amend this Privacy Policy at any time to reflect changes in our practices, services, or applicable legal requirements. When we make significant changes, we will notify users via email or a prominent notice on the platform prior to the changes taking effect. The date of the most recent revision will always be displayed at the top of this page. Your continued use of the platform following any updates constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which l89w handles your personal data, please contact our dedicated privacy and support team. We aim to respond to all enquiries within 48 hours.

Email: [email protected] — available 24/7 in both English and Bengali. Our team is based to serve players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

Governing Law

This Privacy Policy is governed by and construed in accordance with applicable laws. Any disputes arising from or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the relevant competent authorities. l89w is committed to resolving any privacy-related disputes in a fair, transparent, and timely manner.

By using l89w, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal data as described herein. We thank you for trusting l89w as your preferred online casino and sports betting platform in Bangladesh.